PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR Refund Policy.
Effective date: 1 January 2020
Phexn (hereinafter referred to as "Parent") AND you (hereinafter referred to as "Customer")
(1) The 30 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
(2) Phexn Does not issue any refund for domain orders under any circumstances
(3) Phexn Does not issue any refund for Combo Plan orders or If any coupon code or Promo availed Purchase Products under any circumstances
(4) Service Charges & Processing fee for Refund within the refund claim period - (Web Hosting - 20% of Paid Amount) (Reseller Hosting - 25% of Paid Amount) (Cloud Hosting - 25% of Paid Amount)
(5) Incase of refund claimed within 7 Days of purchase the processing time to refund to bank account (reverse) could take a minimum period of 90 to 180 days
(6) The 30 Days money back guarantee is provided on Shared Hosting, Business Hosting,Business Hosting,Reseller Hosting ,Cloud hosting Only
(7) The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond coverage of our refund policy as noted here.
(8) The refund request placed after 30 days will not be processed and you will not be eligible for any refund.
(9) Phexn Does not issue any refund for VPS,Cloud VPS,Dedicated Servers Products under any circumstances